Shipping Policy

Shipping & Exchange Policy – ShopAccred.com

Effective Date: 28 May 2025

1. Shipping Policy

1.1. Serviceable Locations:
We deliver across India, including metro cities, tier-2 and tier-3 towns. For international deliveries, please contact sales@acc-red.com to confirm feasibility and custom shipping rates.

1.2. Delivery Timelines:

• Standard products: 5–10 working days
  
   
• Custom-built ramp: 10–21 working days depending on site visit and fabrication
  
   
• Lifts: 6 Weeks
  
   
• Signage : 2 Weeks after approval
  
   
• Remote locations or bulk orders may take additional time. You will be notified in advance.
  
   

1.3. Delivery Partners:
We work with trusted logistics providers to ensure timely and secure delivery. All shipments are trackable and insured until delivery.

1.4. Delivery Coordination:

• For large items or installations, our team will coordinate a time slot with the customer.
  
   
• The buyer is responsible for providing safe and unobstructed access to the installation site.
  
   

1.5. Shipping Charges:

• Shipping charges will be calculated at checkout based on location and product type.
  
   
• Orders above a certain value may qualify for free shipping (offer-based).
  
   
• CSR and institutional projects may include shipping within the final quote.
  
   

2. Exchange Policy

2.1. Eligibility for Exchange:
We accept exchanges only for standard, non-customized items under the following conditions:

• The item is unused, undamaged, and returned in original packaging
  
   
• The exchange request is raised within 7 days of delivery
  
   
• Reason for exchange is valid (wrong size, manufacturing defect, etc.)
  
   

2.2. Non-Exchangeable Items:

• Custom ramps, lifts, Freedom Chairs, or any product built or fitted to site dimensions
  
   
• Any product that has been installed, altered, or used
  
   
• Items with visible signs of damage not caused during delivery
  
   

2.3. Exchange Process:

• Raise a request via sales@acc-red.com with your order ID and reason for exchange
  
   
• Share clear photographs of the product and packaging
  
   
• Our team will approve the exchange after inspection and initiate a reverse pickup if applicable
  
   
• A replacement item will be shipped within 7–10 days after the returned product passes quality checks
  
   

2.4. Exchange Charges:

• If the reason for exchange is not due to manufacturing error or delivery issue, two-way shipping charges will apply
  
   
• In case of company error, the exchange is done at no added cost
  
   

 Customer Support

For questions or help with your shipping or exchange:

Email: sales@acc-red.com
Phone: +91 91377 47887
  Mon–Sat, 10:00 AM to 6:00 PM