Terms and Conditions
Terms & Conditions – ShopAccred.com
Effective Date: 23 September 2026
Platform Owner: Accessibility Redefined Private Limited, also referred to as Acc-Red
Website: www.shopaccred.com
1. Introduction
Welcome to ShopAccred.com. These Terms and Conditions govern your access to and use of the website and purchases made from Accessibility Redefined Private Limited.
By accessing the website, placing an order or using our services, you agree to these Terms and Conditions, our Privacy Policy, Return and Refund Policy, Shipping Policy and any product-specific quotation, warranty document or written agreement applicable to your order.
2. Eligibility
To use the website or place an order, you must:
* Be legally capable of entering into a binding contract.
* Provide accurate and complete information.
* Have the authority to place the order if purchasing for a company, institution or organisation.
A person under 18 years of age may use the website only under the supervision of a parent or legal guardian who places the order.
Customers may purchase without creating an account where guest checkout is available.
3. Products and Services
ShopAccred offers accessibility and mobility products and services, including:
* Portable, suitcase, telescopic and threshold ramps.
* Modular and customised ramps.
* Wheelchairs and stair-climbing mobility devices.
* Evacuation chairs.
* Wheelchair lifts and vehicle-access solutions.
* Car transfer seats and wheelchair restraints.
* Tactile indicators and Braille signage.
* Related accessibility products, surveys and installation services.
Some products are customised, made to order or manufactured according to site measurements. Such products may require a site survey, photographs, measurements, approved drawings or written confirmation before production begins.
Product images, colours, dimensions and illustrations are provided for reference. Minor variations may occur due to screen settings, manufacturing tolerances or product improvements. We will not make a material product substitution without informing the customer.
4. Product Selection, Measurements and Suitability
Accessibility products must be selected according to the actual site, user, wheelchair or mobility device and intended operating conditions.
Product recommendations may depend on:
* Vertical rise and clear width.
* Available landing space.
* Intended ramp gradient.
* Surface and environmental conditions.
* Wheelchair dimensions.
* Combined weight of the user and mobility device.
* Frequency of use.
* Availability of assistance.
* Indoor or outdoor use.
Where the customer provides measurements, photographs or site information, the customer is responsible for their accuracy.
Acc-Red remains responsible for measurements taken by its authorised representative and for installation work performed by Acc-Red or its authorised technician.
A portable ramp may not be suitable for every entrance or for independent use. Customers must follow the stated load capacity, operating instructions, warning labels and safety recommendations.
Customers should request an assessment before ordering if they are uncertain about product suitability.
5. Orders and Acceptance
An automated order confirmation only acknowledges that we have received your order. It does not mean that the order has been accepted.
An order is considered accepted when:
* We confirm dispatch for a standard product; or
* We confirm that fabrication, procurement, surveying or installation work has started for a customised or project order.
We may reject or cancel an order before acceptance if:
* The product is unavailable.
* The delivery location is not serviceable.
* Required measurements or information are incomplete.
* Payment is not authorised or received.
* A material pricing or listing error has occurred.
* Fulfilling the order would be unlawful or unsafe.
If we cancel an order after receiving payment, the amount received for the cancelled product or service will be refunded through the original payment method or another mutually agreed method.
6. Prices, Taxes and Quotations
All website prices are stated in Indian rupees.
Prices include applicable GST unless the product page or quotation states otherwise.
Delivery, installation, surveys, civil work, electrical work, permits and other project-related expenses are included only where expressly mentioned.
Prices and promotions may change without prior notice. A price change will not affect an order already accepted unless the customer agrees to a change in the product specification or project scope.
Institutional, bulk, customised and installation orders may be governed by a written quotation, purchase order, work order, tender document or separate agreement.
The validity period and commercial terms stated in those documents will apply to the relevant order.
7. Payment
Available payment methods are those displayed during checkout or stated in the accepted quotation.
Payment may be made through approved methods such as UPI, debit or credit card, net banking, bank transfer or other payment options displayed on the website.
Where cash on delivery is offered, availability may depend on the product, order value and delivery location. We may verify a cash-on-delivery order before dispatch.
Customised and project orders may require an advance or milestone payment before surveying, procurement, fabrication or installation begins.
Acc-Red does not store complete card details. Payments may be processed by third-party payment providers according to their own security checks and processing terms.
8. Shipping and Delivery
Estimated delivery timelines are:
* Standard products: generally 4 to 7 working days.
* Custom-built ramps: generally 10 to 21 working days.
* Signage: generally 2 weeks after approval of the design.
* Lifts: generally 6 weeks unless otherwise stated in the quotation.
Remote locations, bulk orders, imported components, installation requirements or site dependencies may require additional time.
Delivery dates are estimates unless a fixed date is expressly confirmed in writing.
We will communicate material delays and provide the remedies required under applicable law.
The customer must provide:
* A complete and correct delivery address.
* A reachable phone number.
* Safe unloading and installation access.
* Required site readiness, electrical supply or civil preparation.
* Any manpower or equipment specifically mentioned in the quotation.
Actual re-delivery, storage or return-to-origin charges caused by an incorrect address, delivery refusal, repeated unavailability or lack of agreed site readiness may be recovered after notifying the customer.
9. Inspection on Delivery
Customers should check the external packaging and product promptly after delivery.
If a shipment appears damaged, incomplete or incorrect, contact us as soon as reasonably possible, preferably within 48 hours, with:
* The order number.
* Photographs of the packaging.
* Photographs or video of the product.
* An unboxing video, where available.
* Details of the problem.
This reporting request helps us investigate courier and transit claims. It does not remove any legal right or remedy available to the customer.
Do not install or use a visibly damaged or unsafe product.
We may request photographs, videos, serial numbers, packaging or a physical or remote inspection before approving a replacement, repair or refund.
10. Order Cancellation
A standard product may be cancelled before dispatch by contacting us.
A customised, made-to-order or site-specific order may be cancelled only before fabrication, procurement or other committed work begins.
If cancellation is accepted after Acc-Red has incurred non-recoverable fabrication, procurement, survey, payment-gateway, logistics or similar costs, the refund may be reduced by the reasonably substantiated costs already incurred, subject to applicable law.
Acc-Red will not impose a cancellation charge on a consumer unless a similar charge is also borne by Acc-Red when Acc-Red unilaterally cancels an order, wherever required under applicable law.
11. Returns, Exchanges and Refunds
The detailed Return and Refund Policy forms part of these Terms and Conditions.
For eligible standard products, a change-of-mind return request must be submitted within 7 calendar days of delivery.
The returned product must be:
* Unused.
* Uninstalled.
* Undamaged.
* In resalable condition.
* Complete with its original packaging, accessories, manuals and invoice.
All returns are subject to inspection and approval.
Custom-built, made-to-order, site-specific, installed or altered products cannot be returned for a change of mind.
Wheelchairs and personal mobility products cannot be returned for a change of mind, comfort preference or incorrect selection after dispatch where this condition was disclosed before purchase.
These exclusions do not apply where:
* The product has a manufacturing defect.
* The product was damaged during transit.
* The wrong product was delivered.
* The product materially differs from its description.
* The service provided was deficient.
* A statutory right or remedy cannot legally be excluded.
Where a return results from customer choice or incorrect information supplied by the customer, the customer must bear the actual reverse-logistics and applicable re-delivery charges.
Where the return results from an Acc-Red error, verified manufacturing defect or transit damage, Acc-Red will bear the reasonable collection and replacement costs.
Once the returned product passes inspection, an approved refund will normally be initiated within 4 to 7 working days.
Banks and payment providers may require additional processing time.
Any deduction and its basis will be communicated before the refund is finalised.
12. Installation, Surveys and Site Readiness
Certain products require:
* Site surveys.
* Approved drawings.
* Civil or electrical preparation.
* Anchoring or structural support.
* Installation by an authorised technician.
* Testing and commissioning.
* Customer or staff training.
The quotation will specify the work and services included in the order.
Survey and installation charges already incurred are ordinarily non-refundable.
This restriction does not apply where the charge relates to work that was not performed, deficient service or an error attributable to Acc-Red.
The customer must disclose known site hazards, structural restrictions, access limitations and building rules.
The customer is responsible for obtaining permissions from the property owner, housing society, landlord or relevant authority unless the quotation expressly assigns this responsibility to Acc-Red.
13. Warranty and After-Sales Support
Warranty coverage, duration and service procedures vary by product.
The warranty mentioned on the product page, quotation, invoice, warranty card or manufacturer document supplied with the product will apply.
Unless the applicable warranty states otherwise, the warranty covers manufacturing defects arising during normal and intended use.
The warranty does not cover:
* Normal wear and tear.
* Consumable components.
* Cosmetic changes that do not affect functionality.
* Accidental damage.
* Misuse or overloading.
* Use on an unsuitable gradient or surface.
* Improper storage.
* Water or chemical exposure beyond the product rating.
* Unauthorised alteration or repair.
* Failure to follow operating or safety instructions.
* Damage caused by site conditions or third-party installation.
A warranty claim may require proof of purchase, serial number, photographs, videos, diagnostic cooperation and inspection.
Warranty conditions do not limit rights available under applicable consumer law.
14. Institutional, CSR and Business Orders
Institutional, corporate, government, CSR, NGO, hospital, hotel, school, bank and reseller orders may involve:
* Site assessments.
* Drawings and approval stages.
* Donor branding.
* Documentation and reports.
* Installation milestones.
* Inspection and acceptance criteria.
* Payment retention or performance conditions.
The accepted quotation, purchase order, work order, tender conditions, memorandum or signed agreement will prevail over these general Terms where a direct conflict exists.
Consumer-specific rights apply only where the purchaser qualifies as a consumer under applicable law.
15. Customer Accounts and Communications
Customers are responsible for maintaining the confidentiality of their account credentials and for providing accurate contact and order information.
Notify us promptly if you suspect unauthorised access to your account.
Transactional communications regarding orders, delivery, safety, customer support and account security may be sent through email, SMS, telephone or WhatsApp using the contact details provided.
Marketing communications will be sent according to applicable law and the consent or opt-out options available to the customer.
16. Reviews, Photographs and User Content
If you submit a review, photograph, video, testimonial or other content, you confirm that it is truthful, lawful and does not violate another person’s rights.
You grant Acc-Red a non-exclusive and royalty-free right to display and reproduce the submitted content for website, customer-support and marketing purposes unless a separate consent states otherwise.
We will not knowingly publish personal health information or an identifiable person’s photograph for marketing purposes without appropriate permission.
17. Intellectual Property
The website, Acc-Red and ShopAccred brand names, logos, photographs, drawings, text, videos, product documentation and software are owned by or licensed to Accessibility Redefined Private Limited.
Website content may be used only for personal evaluation or legitimate purchasing and procurement purposes.
No person may reproduce, sell, distribute, scrape or commercially exploit substantial website content without prior written permission.
18. Prohibited Use
You must not:
* Interfere with the website’s operation or security.
* Attempt unauthorised access to accounts or systems.
* Impersonate another person or organisation.
* Submit unlawful, misleading or harmful material.
* Place fraudulent orders.
* Misuse discounts, returns, refunds or promotional offers.
* Use the website in a manner that harms other users or systems.
19. Privacy and Third-Party Services
Personal information is collected and processed according to our Privacy Policy.
The website may use third-party payment gateways, logistics providers, analytics services, communication platforms and customer-support providers.
Third-party services may be governed by their own terms and privacy policies.
A link to a third-party website does not mean that Acc-Red controls or endorses all content or services provided through that website.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
* Death or personal injury caused by negligence.
* Fraud or fraudulent misrepresentation.
* Wilful misconduct.
* Gross negligence.
* Product liability that cannot legally be excluded.
* Any statutory consumer right or remedy.
Subject to the above and to the extent permitted by law, Acc-Red will not be liable for indirect or consequential business losses arising from:
* Product misuse.
* Unauthorised alteration or repair.
* Inaccurate measurements provided by the customer.
* Undisclosed site conditions.
* Third-party installation.
* Failure to follow safety and operating instructions.
For a business purchaser only and to the extent permitted by law, Acc-Red’s total contractual liability for an affected order will not exceed the amount paid or payable for the specific product or service giving rise to the claim.
This limitation does not apply to the liabilities that cannot legally be excluded.
21. Complaints and Grievance Redressal
For any order, product, delivery, refund or service complaint, contact us with the order number, details of the issue and relevant supporting material.
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receiving the complaint, in accordance with applicable ecommerce rules.
Email: [sales@acc-red.com](mailto:sales@acc-red.com)
Phone: +91 95947 41515
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM, excluding public holidays.
Consumers may also contact the National Consumer Helpline through consumerhelpline.gov.in or by calling 1915.
This does not restrict any statutory right or remedy available to the customer.
22. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of India.
For consumer purchases, nothing in these Terms restricts the customer’s right to approach a consumer commission, court or other authority having jurisdiction under applicable law.
Customers may first attempt to resolve a complaint through the grievance process. However, this does not remove or delay any non-waivable legal remedy.
For business-to-business orders, a dispute that is not resolved through good-faith negotiation within 30 days may be referred to a sole arbitrator mutually appointed under the Arbitration and Conciliation Act, 1996.
For business disputes, the seat and venue of arbitration will be Mumbai, Maharashtra, proceedings will be conducted in English, and the courts in Mumbai will have supervisory jurisdiction unless the applicable project agreement states otherwise.
23. Events Beyond Reasonable Control
Neither party will be responsible for delays caused by events beyond its reasonable control, including:
* Severe weather.
* Flood or fire.
* Government restrictions.
* Transport disruption.
* Civil disturbance.
* Labour disruption.
* Epidemic or public-health restrictions.
* Widespread utility or network failure.
The affected party must notify the other party where reasonably possible and take reasonable steps to reduce the delay.
Payment obligations for products delivered or work already completed are not excused.
24. Changes to These Terms
We may update these Terms to reflect changes in law, products, operations or website functionality.
The updated Terms and revised effective date will be published on this page.
Material changes will apply prospectively.
The Terms applicable when an order is accepted will continue to govern that order unless a change is required by law or both parties agree otherwise.
25. General Provisions
If any provision is held to be invalid or unenforceable, the remaining provisions will continue to apply.
A delay in enforcing a right does not constitute a waiver of that right.
Section headings are provided for convenience and do not alter the meaning of these Terms.
If these Terms are made available in another language or accessible format and a discrepancy occurs, the English version will control to the extent permitted by law.
26. Contact Information
Accessibility Redefined Private Limited
Website: www.shopaccred.com
Email: sales@acc-red.com
Phone: +91 95947 41515
Address: Unit No 04, Ground Floor, Cabin No 2, Plot B, Building No 2, Diamoda Gold Diamond Compound, S V Road, Near H P Petrol Pump, Dahisar East, Mumbai, Maharashtra 400068, India.