Return & Refund Policy

Return & Refund Policy – ShopAccred.com

Effective Date: 28 May 2025

1.1. Before Dispatch / Manufacturing:

Orders can be cancelled within 24 hours of placement if not yet dispatched or manufactured.
To request cancellation, email sales@acc-red.com or call us at +91 91377 47887 with your order ID.
Orders for customized products (e.g., ramps made to site dimensions) cannot be cancelled once fabrication has begun.

1.2. After Dispatch / Production Start:

Orders that have entered the production or shipping phase are non-cancellable, especially in the case of custom installations or made-to-order solutions.

2.1. Eligible Products:
Refunds are applicable only for:

2.2. Non-Refundable Items:

3.1. Quality Check:

Returned items will undergo inspection upon receipt.
Refund will be approved only if the item is unused and in re-sellable condition.

3.2. Refund Timeline:

Once approved, refunds will be processed within 4-7 business days via the original payment method.
If payment was made via UPI or bank transfer, you may be asked to share account details for processing.

3.3. Shipping Charges:

Shipping charges are non-refundable, unless the return is due to a defect or shipping error from our end.

Any site visit charges, installation fees, or survey charges incurred are non-refundable under all circumstances.

If your item arrives damaged or defective, please report it to sales@acc-red.com within 48 hours of delivery with clear photographs/videos.
Our team will review and, if verified, offer a replacement or refund at no extra cost.

Email: sales@acc-red.com
Phone: +91 91377 47887
Support Hours: Mon–Sat, 10 AM to 6 PM

Note:

By purchasing from

, you agree to abide by this policy. We reserve the right to update or modify this policy at any time.